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Transaction Center & VPOS Support

Common Login Issues

Common issues that can result in a failed log in are listed below. If you have tried the solutions listed below and are still unable to log in to your transaction center or management console, please call Technical Support at (888) 711-3800 or email support@goemerchant.com .

Forgotten Password

Both the transaction center and management console provide forgotten password links on the log in page. You can use these links to have a temporary password sent to the email address on record. Once you log in using a temporary password, you will be forced to change your password.

Management Console

Enter your user name in the Username box and click on the "Enter your username above, and then click here" link at the bottom of the page. Your temporary password will be sent to the main address where you receive the invoices from your Internet Store or BuyMe Buttons.

Transaction Center

Click the "Forgot Password? Click Here" link on the log in page. Enter your transaction center ID in the box given, and click Submit. Your temporary password will be sent to the email address where you receive your nightly batch reports.

NOTE: This is only for the admin user of the account. All other users must contact the admin user to reset their password.

Forgot Password

CAPS Lock

All user names and passwords in the system are case-sensitive. Make sure your CAPS lock is off.

Copy/Paste

If you copied the password from your log in email, be careful not to copy any added spaces either at the beginning or the end of the password. Try typing the password instead of copying and pasting the password.

Cookies Disabled

The management console and transaction center both store a cookie within your web browser to keep your authenticated session open. If your web browser is set to not accept cookies, you will not be able to log in to either the management console or transaction center.

Internet Explorer

  1. From your browser window, click the Tools icon Internet Options to open the Internet Options window.
  2. Click on the Privacy tab. The privacy setting should be set to Low; if it is not, drag the slider bar down to Low.
  3. Click Apply then click OK.
Allow Cookies in Internet Explorer

Firefox

  1. From your browser window, click the menu button and choose Preferences.
  2. Click on the Privacy icon.
  3. Set Firefox will: to Use custom settings for history.
  4. Check the box next to Accept cookies from sites to enable Cookies
  5. Click on the Exceptions button; you'll be given a new window with a space to type in a website address.
  6. Enter the domain for the transaction center (https://secure.goemerchant.com) or management console (https://management.goemerchant.com) in this box, and click the Allow button.
  7. Click OK and close the window.
Allow Cookies in Firefox

Safari

  1. From the Safari Menu, click Safari and select Preferences to bring up the Preferences window.
  2. Click on the Privacy icon.
  3. In the 'Block Cookies and other website data' section, click on the radio button next to 'From third parties and advertisers'.
  4. Click the Close button.
Allow Cookies in Safari

Stored Passwords

Your transaction center password grants access to a site where sensitive information is stored and can be used. This password expires and must be changed every 45 days. It is also a good practice to periodically change your management console password as well. For these reasons, we do not recommend that you store your transaction center password in your browser's memory. To clear any passwords saved in your browser:

Internet Explorer

  1. From your browser window, click the Tools icon Internet Options
  2. In the General tab, under Browsing history, click the Delete... button
  3. Make sure the check box next to Passwords is checked. Do not check any other boxes if you do not wish to delete history, cookies, and other information.
  4. Click Delete
  5. Click OK
Delete Saved Passwords in Internet Explorer
Delete Saved Passwords in Internet Explorer Step 2

Firefox

  1. From your browser window, click the menu button and choose Preferences.
  2. Click on the Security Icon.
  3. Under Passwords, click the Saved Passwords... button
  4. A list will appear with all of your saved passwords. Locate the one for https://secure.goemerchant.com/secure/login/login.aspx and select it.
  5. Click Remove.
  6. Close the preferences window.
Delete Stored Passwords in Firefox

Safari

  1. Click Safari and select Preferences.
  2. Navigate to the Passwords screen. Locate https://secure.goemerchant.com/secure/login/tc/login.aspx? and select it.
  3. Click Remove
  4. Close the preferences window.

Article written by Leanne E.